Weird Customers

Every now and then we get some weird customers. Today, I had couple of them back to back.

Lady spends $60 on express detail. While waiting she asks the cashier if she gets frozen chillers(sort of like Icee) cheaper if she uses her glass.

Then another customer gets a $20 wash and demands a discount because he is a doctor.

What am I supposed to make out of this? Some days are just weird, I guess.

All I do is smile and act like I didn't hear what they said. Act like you thought they were joking and change the subject.

Print up a sign that says free chillers tomorrow. If they come in just point to the sign.

Ha ha ha, that's funny. I guess we could also say "free car wash tomorrow", too, huh? That is very funny. We have crappy weather day here in GA and I'm gonna share that one with our guys to cheer them up. Thanks for sharing.

Tell the doctor you will offer him the same percentage discount that he is willing to offer you on his services. That lady sounds like the guy who comes in and wants to know how much of a discount he can get off a handwax if brings his own wax.

Ahhh.. the guilty pleasure of laughing behind customers' back. Can't really say any of these in front of the customer, but it's good to share with the folks in similar side as you.

Several years ago I had a customer come into my self serve with brand new windows in the back of his truck. He asked me for a free wash. I said I would - in return for a free window.

Now, what the heck is the logic behind that? I have new windows and therefore I should get free car wash... how does that work? Maybe every now and then we just get some drugged up people or something?

On the other hand, I had a customer yesterday who came for a quick wash at the end of closing hour. Her car came out with front bumper fallen off. I mean it was completely fallen off. I have never seen that before. I brought the customer to see and she was the nicest customer I have ever seen. And she was pregant, too.

She just smiled and chuckled a bit and just asked if we can somehow "put back together" so she can go home. She also added that she had hit a deer about year ago. But I didn't see any serious damage on the bumper other than it being severely scraped due to having been dragged trhough the tunnel when it fell off. And her car had 3 washes before at our place. So, she could have argued that we knocked it off and such. But what a nice lady. I almost wanted to offer to buy her new bumper just because she was so nice. We don't get such customers often, you know?

For every nice customer like that, it seems like we have about 100 ugly customers, doesn't it? :)

-tom